How to Claim

How to Make a Claim

These four steps are all it takes to submit a claim. The route differs a little depending on whether your treatment is in-patient, where the hospital is paid directly, or out-patient, where you are reimbursed.

In-Patient
Direct Payment
Out-Patient
Reimbursement
1
Get your
treatment
💉
Let Regency's team know your situation, either yourself or through someone acting for you. Regency then gets in touch with the hospital you have chosen.
Have your treatment at the medical facility you have chosen.
2
Gather your
documents
🗂️
Bring together your medical reports, admission notes and anything else that relates to your case.
Gather any medical reports, admission notes, receipts, invoices and letters associated with your case. If those documents don't show the medical diagnosis, your doctor must also complete part 3 of the claims form.
3
Complete
claims form
📝
Complete and sign the claims form, ensuring the attending doctor completes their section too.
Complete and sign the claims form. Giving us as much information as possible helps us to quickly understand the situation and assess your claim.
4
Email us
✉️
Email your completed claims form along with any medical reports and relevant documents to Regency's team. You can do this yourself or someone can email them on your behalf.
Email your completed claims form along with any medical reports and relevant documents to Regency's team.
📄

Download the Claims Form

Print the official Regency for Expats Health Claims Form, complete and sign it, then email it to Regency's team with your supporting documents.

Download PDF →
Important: All claims are subject to assessment in accordance with policy terms and conditions. Any indication as to eligibility given before such an assessment is issued subject to the final claim assessment.
Get a Quote First →